Open the booking in the app and cancel it there. Every booking shows its cancellation window before you pay, and that's the one that applies.
Before the window closes
Cancel in the app for a full refund, back the way you paid. Allow 3–5 business days.
After it closes
No refund. You can still cancel to free the court for someone else.
How long the window is
It varies by venue. Centifit sets it for most venues, some set their own, and a few don't offer refunds at all. The booking tells you which before you pay.
If the venue cancels
If the venue cancels the booking or closes the court, you get a full refund.
Paid at the desk
If you paid cash at the desk, the venue refunds you there. A pay-on-arrival booking can be cancelled in the app any time before the start, so the court is freed.
Was this helpful?
Related answers
Still stuck?
A person replies by email, usually within two working days.