Your QR booking pass is in the app, with the booking. Most scanning trouble is the screen, not the booking.
At the desk
Turn your screen brightness up and hold the pass still, a little way from the scanner.
If it still won't scan, show the staff the booking in the app. The venue, court, day and time are on it, and app bookings sit in the venue's own schedule, so the desk can find yours.
If you were turned away
Write to us with the booking and what happened, and we will sort it out with the venue.
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